Short answer
Fig Group provides assessor feedback and three included re-submissions so you can correct gaps before a compliant decision. The published terms govern the available advisor support, assessment time limit and any further paid work or new assessment. Unresolved controls cannot be marked as a pass. The 100% pass rate covers recorded completed assessments, not a guarantee for every unprepared applicant.
Why this matters
Turnaround questions matter when a buyer has a tender deadline, insurer request, or supplier onboarding gate. Fast certification is only credible when the submission is complete and compliant; if the assessor has to return the application for fixes, the applicant controls the delay.
A same-day route normally depends on three things: the self-assessment is complete, the answers are consistent with the scope, and the organisation already meets the five Cyber Essentials controls. Cyber Essentials Plus adds scheduling and technical testing, so it should not be treated like a same-day document review.
What to check next
- Prepare scope, asset, user, cloud, and MFA information before submission.
- Submit before midday on a UK business day if you need the 6-hour guarantee.
- Use Cyber Essentials Plus planning time for device sampling and external scan remediation.
Official sources and related Fig Group guidance
For scheme-level confirmation, use the official NCSC and IASME resources. Fig Group links to these sources so Cyber Essentials buyers can verify the scheme, delivery partner and certificate record independently.